- DEPOSIT AND PAYMENT: A 50% deposit is required to begin printing. Payment in full is expected when the order is complete. We accept cash, checks, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional financing charge will apply.
- MINIMUMS: Unless stated otherwise on the respective services page, our minimum order is 36 pieces or 72 pieces for contract printing. Additionally, there is a minimum of 24 pieces per colorway for contract printing.
- TURNAROUND TIME: Typical turnaround time is 10 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email. Some services like relabel will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
- HOLIDAYS: Forward Printing offers its eligible full-time regular employees 9 paid holidays each calendar year. These holidays are not working days for us so please consider this in regards to turnaround time and rush charges.
New Year’s Day
President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
the day after Thanksgiving Day
Christmas Day
the day after Christmas
Orders placed after December 12 through December 24 are subject to a 15 day turnaround time. - RUSH ORDERS: We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Forward Printing. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.
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OUT OF STOCKS: It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
- ESTIMATES: Estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.
- ART AND PREPARATORY MATERIALS: Art must be complete and to final print size. Art, separations, films, screens, and other items supplied by Forward Printing remain the property of Forward Printing.
- BEST PRINT METHOD - We will always choose what we think is the best print method for your job unless you specify otherwise.
- CUSTOMER-SUPPLIED GARMENTS: Customer-supplied garments are subject to a 2% misprint allowance.
- PROOFS: Additional charges apply for press proofs based on the complexity of the print and the amount of time on the press.
- MISTAKES: In the event that we make a mistake printing your shirts, then we will reprint these garments for you at no additional cost. We do not offer refunds.
- OVERRUNS AND UNDERRUNS: Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. Forward Printing will bill for actual quantity printed.
- SHIPPING: Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.
- PACKAGING: All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.
- GARMENT SORTING (for contract printing): If we have to do a large amount of sorting in order to break up your order into various designs then a separate sorting fee may apply. For example, if you are printing 3 designs and we have to divide every dozen shirts into 4 shirts per designs then we may have to add a sorting fee. You have the choice to visit our facility and sort the shirts yourself or to issue separate PO’s to your vendor.
- RECEIVING YOUR ORDER: We encourage you to check the quantities and quality of the garments you receive from us immediately. Forward Printing cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
- ORDER CANCELLATION: In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.
- Terms and prices are subject to change without notice.